Returns & Exchanges

At Paul Castle Studio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our studio receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.